Law Enforcement Policy

Wasala Technologies Oy (business ID 3353278-3), the operator of VideoDate, cooperates with law enforcement authorities in accordance with Finnish and European Union law. This page describes the dedicated process for authorities. It is published separately so that it is clearly identifiable and publicly accessible.

1. Dedicated law enforcement contact point

Law enforcement requests must be submitted in writing through the contact form on this site using the topic “Law enforcement request”, or by post to the address below. Requests are routed to a dedicated internal channel and are not handled through ordinary customer support.

Wasala Technologies Oy — Law Enforcement Requests, Vasantie 43, 90310 Oulu, Finland

Requests are reviewed on business days. We aim to acknowledge every request within 5 business days.

Contact

2. What a request must include

• Name of the requesting agency, case reference number and the name, rank and official contact details of the requesting officer.
• The legal basis for the request (court order, subpoena, search warrant, mutual legal assistance request or other lawful process).
• Precise identifiers of the account(s) concerned: email address, user ID, date/time range (with time zone) and, where relevant, transaction identifiers.
• A clear description of the data requested and its relevance to the investigation.

3. Legal standard we apply

We disclose user data only when we are legally required to do so under valid legal process binding on Wasala Technologies Oy, or where disclosure is permitted by the GDPR and applicable Finnish law. Requests from authorities outside Finland are generally processed through mutual legal assistance treaties (MLAT) or established EU cooperation mechanisms. Overbroad or legally insufficient requests will be rejected or narrowed, and we may seek clarification before responding.

4. Data that may be available

• Account registration data: name provided, email address, date of birth, registration timestamp and IP address.
• Identity verification status (verified adult yes/no) as returned by our identity verification provider. Identity documents themselves are held by the provider, not by us.
• Payment records: transaction identifiers, amounts, dates and status. Card data is held by our payment processor, not by us.
• Service activity: match and date scheduling records, consent (double opt-in) events, reports and moderation actions.

Video dates are transmitted peer-to-peer (WebRTC) and are not recorded or stored by VideoDate. We cannot provide the content of video calls.

5. Emergency disclosure requests

If there is an imminent risk of death or serious physical harm, or a risk to a child, mark the request “EMERGENCY DISCLOSURE REQUEST” in the subject and describe the nature of the emergency, the harm at risk and the specific data needed. Emergency requests are reviewed as a priority and we may disclose data without prior legal process where the law permits.

6. Preservation requests

We honour valid preservation requests and will preserve the specified account records for 90 days pending service of lawful process. Preservation requests should be submitted through the same channel and clearly labelled “PRESERVATION REQUEST”.

7. Our proactive reporting

We report suspected Child Sexual Abuse Material (CSAM), suspected human or sex trafficking, and credible threats of violence to the competent authorities, including the Finnish Police, without waiting for a request. Accounts involved are terminated immediately and relevant evidence preserved.

8. Notice to users

Unless prohibited by law, a court order or an ongoing emergency, we may notify the affected user that their data has been requested before disclosure.