Refund Policy
Refunds, cancellations and how to request your money back.
Last updated: 2026
This refund policy applies to all payments made to Wasala Technologies Oy for the VideoDate service: the one-time joining fee, credit purchases and subscriptions. Prices are shown on the pricing page and include VAT where applicable.
1. Right of withdrawal (EU consumers)
EU consumers have a 14-day right of withdrawal for distance purchases. By starting to use a digital service (for example by using credits or joining a video date) before the 14 days have passed, you expressly request immediate performance and acknowledge that the right of withdrawal lapses for the part already used. Unused credits and unused subscription periods remain refundable within the 14-day window.
2. Joining fee (€4.90)
The one-time joining fee includes your first video date. If you have not yet taken part in a video date, the joining fee is refunded in full on request within 14 days of payment. Once the included first video date has been used, the fee is non-refundable.
3. Credits
Unused credits are refunded on request within 14 days of purchase. Credits already spent on a completed video date are not refundable. If a date could not take place for a technical reason on our side, the credit is returned to your account automatically or on request.
4. Subscriptions
Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation stops the next renewal and your plan stays active until the end of the paid period. The current period is refunded on request if it was renewed within the last 14 days and no subscription benefits have been used during that period.
5. Technical failures and service issues
If a paid feature did not work because of a fault on our side, contact us and we will refund the affected payment or restore the credit. This does not cover failures caused by the user's own device, camera, microphone or internet connection.
6. No refunds after a policy violation
If an account is terminated for a violation of our Acceptable Use Policy, payments already used are not refunded, to the extent permitted by applicable law.
7. How to request a refund
Send a request through the contact form on this site using the topic “Billing”, stating your account email and the payment date and amount. We answer refund requests within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days.
8. Chargebacks
Please contact us before opening a dispute with your bank or card issuer — most cases are resolved faster directly with us.